US 6,983,044 B2 | ||
Relationship building method for automated services | ||
Keith A. Clifton, Lubbock County, Tex. (US); and Joel L. Hohenberger, Lubbock County, Tex. (US) | ||
Assigned to Tenant Tracker, Inc., McKinney, Tex. (US) | ||
Filed on Jun. 27, 2001, as Appl. No. 9/894,599. | ||
Prior Publication US 2003/0004820 A1, Jan. 02, 2003 | ||
Int. Cl. H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 11/00 (2006.01) |
U.S. Cl. 379—265.09 | 22 Claims |
1. A relationship building method for automated services, comprising in combination the steps of:
receiving a contact from a client;
looking for the client in a client data base;
if the client is calling by telephone and does not like auto attendant, then transferring the client to a customer service
representative;
if the client is in the client data base, then:
welcoming the client;
presenting the client with an option of one or more services or goods that are usual for the client as determined by the client
data base;
if the client selects one of the usual services or goods, then processing the client request;
if the client does not select one of the usual services or goods, then:
presenting the client with a list of services or goods from which to select;
entering the new request into the client data base; and
processing the client request;
if the client is not in the client data base, then:
welcoming the client;
ask the client for billing and delivery information;
entering the client billing and delivery information into the client data base;
presenting the client with a list of services or goods from which to select;
entering the new request into the client data base; and
processing the client request.
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