US 6,983,045 B2
Efficiency report incorporating communication switch statistics
Jane Smith Parker, Douglasville, Ga. (US)
Assigned to BellSouth Intellecutal Property Corp., Wilmington, Del. (US)
Filed on Dec. 12, 2003, as Appl. No. 10/735,101.
Prior Publication US 2005/0129213 A1, Jun. 16, 2005
Int. Cl. H04M 3/00 (2006.01)
U.S. Cl. 379—266.1 19 Claims
OG exemplary drawing
 
1. An efficiency report generator comprising:
logic configured to receive a first work statistic of a first operator from a first computing element, wherein the first work statistic is generated by the first computing element using a first entry code that is associated with the first computing element;
logic configured to translate the first entry code into a second entry code that is associated with the efficiency report generator;
logic configured to store the first work statistic as a first entry of a database of the efficiency report generator, wherein storing is carried out using the second entry code;
logic configured to receive a call statistic from a communication switch;
logic configured to store the call statistic as a second entry of the database of the efficiency report generator;
logic configured to process the first and second entries of the database of the efficiency report generator to generate a first efficiency parameter; and
logic configured to generate an efficiency report incorporating the first efficiency parameter.