US 6,983,045 B2 | ||
Efficiency report incorporating communication switch statistics | ||
Jane Smith Parker, Douglasville, Ga. (US) | ||
Assigned to BellSouth Intellecutal Property Corp., Wilmington, Del. (US) | ||
Filed on Dec. 12, 2003, as Appl. No. 10/735,101. | ||
Prior Publication US 2005/0129213 A1, Jun. 16, 2005 | ||
Int. Cl. H04M 3/00 (2006.01) |
U.S. Cl. 379—266.1 | 19 Claims |
1. An efficiency report generator comprising:
logic configured to receive a first work statistic of a first operator from a first computing element, wherein the first work
statistic is generated by the first computing element using a first entry code that is associated with the first computing
element;
logic configured to translate the first entry code into a second entry code that is associated with the efficiency report
generator;
logic configured to store the first work statistic as a first entry of a database of the efficiency report generator, wherein
storing is carried out using the second entry code;
logic configured to receive a call statistic from a communication switch;
logic configured to store the call statistic as a second entry of the database of the efficiency report generator;
logic configured to process the first and second entries of the database of the efficiency report generator to generate a
first efficiency parameter; and
logic configured to generate an efficiency report incorporating the first efficiency parameter.
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