US 7,321,886 B2
Rapid knowledge transfer among workers
Kishore Swaminathan, Clarendon Hills, Ill. (US); and Charles Nebolsky, Northbrook, Ill. (US)
Assigned to Accenture Global Services GmbH, Schauffhausen (Switzerland)
Filed on Jul. 29, 2003, as Appl. No. 10/631,468.
Prior Publication US 2005/0027696 A1, Feb. 03, 2005
Int. Cl. G06F 17/00 (2006.01); G06N 5/04 (2006.01); G06Q 10/00 (2006.01); G06Q 30/00 (2006.01)
U.S. Cl. 706—60  [705/1] 33 Claims
OG exemplary drawing
 
1. A knowledge transfer system for transferring knowledge from expert workers at a client location to apprentice workers at an outsourcing location, the knowledge transfer system comprising:
a memory system configured to store a Knowledge Transfer Plan that defines knowledge and tasks that need to be transferred from the expert workers to the apprentice workers;
program code and associated data defining role-specific portals for individual expert workers and apprentice workers, the program code configured to access the memory system for storage and retrieval of data associated with the role-specific portals;
program code defining one or more collaboration systems for two-way communication between individual expert workers and individual apprentice workers;
a multi-media knowledge repository configured to store work objects created by the expert workers and the apprentice workers during the knowledge transfer process;
portal page creation code responsive to predetermined Knowledge Transfer Plan data for configuring the program code and the associated data defining role-specific portals; and
monitoring and tracking code which monitors progress of individual apprentice workers in fulfilling assigned tasks.