CPC G06Q 30/016 (2013.01) [G06F 3/0481 (2013.01); G06F 16/9558 (2019.01); G06F 40/30 (2020.01); H04L 65/1069 (2013.01); H04L 67/02 (2013.01)] | 17 Claims |
1. A server-implemented method of originating voice calls with users using web-based interactions, the method comprising:
generating, by at least one server, a session record for a web-based communication session between a user device associated with a user and a first customer service representative computer,
wherein the session record includes a set of alphanumeric characters representing at least a portion of the web-based communication session between the user device and the first customer service representative computer;
generating, by the at least one server, computer comprehension data from the set of alphanumeric characters in the session record based at least on an occurrence of one or more alphanumeric characters from the set of alphanumeric characters matching a pre-defined list of one or more attributes;
determining that the web-based communication session meets a voice-call representative threshold; and
in response to determining the web-based communication session meets the voice-call representative threshold:
transferring, by the at least one server, the user device from the web-based communication session to a voice call communication session with a second customer service representative computer associated with an available second customer service representative, and
displaying, by the at least one server, a graphical user interface on the second customer service representative computer, the graphical user interface comprising:
a plurality of interactive hyperlinks configured such that upon an activation of an interactive hyperlink, the at least one server dynamically renders a browser that displays data corresponding to at least one of the computer comprehension data, authentication status, or identification data of the user.
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