CPC G10L 21/013 (2013.01) [G10L 15/1815 (2013.01); G10L 15/22 (2013.01); G10L 2021/0135 (2013.01)] | 20 Claims |
1. A system for providing a situationally-matched vocalized attributes in an audio portion of a communication, comprising:
a communication interface configured to receive audio comprising speech from a human agent engaged in an interaction via a network with a customer utilizing a customer communication device;
a processor having an accessible memory;
a data storage configured to maintain data records accessible to the processor; and
the processor configured to:
receive audio of the human agent's speech;
determine a desired vocalized attribute of the human agent's speech comprising accessing a current customer attribute of the customer and a record in the data records having a stored customer attribute matching the current customer attribute and wherein the record identifies the desired vocalized attribute;
modify the audio of the human agent's speech to comprise the desired vocalized attribute; and
present the customer communication device with a modified audio of the human agent's speech.
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