US 12,170,095 B2
Optimizing interaction results using AI-guided manipulated video
Pushkar Yashavant Deole, Pune (IN); and Sandesh Chopdekar, Pune (IN)
Assigned to Avaya Management L.P., Durham, NC (US)
Filed by Avaya Management L.P., Durham, NC (US)
Filed on Sep. 7, 2021, as Appl. No. 17/468,303.
Application 17/468,303 is a continuation in part of application No. 16/535,169, filed on Aug. 8, 2019, granted, now 11,182,595.
Prior Publication US 2021/0407527 A1, Dec. 30, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. G06K 9/00 (2022.01); G10L 15/18 (2013.01); G10L 15/22 (2006.01); G10L 21/013 (2013.01)
CPC G10L 21/013 (2013.01) [G10L 15/1815 (2013.01); G10L 15/22 (2013.01); G10L 2021/0135 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system for providing a situationally-matched vocalized attributes in an audio portion of a communication, comprising:
a communication interface configured to receive audio comprising speech from a human agent engaged in an interaction via a network with a customer utilizing a customer communication device;
a processor having an accessible memory;
a data storage configured to maintain data records accessible to the processor; and
the processor configured to:
receive audio of the human agent's speech;
determine a desired vocalized attribute of the human agent's speech comprising accessing a current customer attribute of the customer and a record in the data records having a stored customer attribute matching the current customer attribute and wherein the record identifies the desired vocalized attribute;
modify the audio of the human agent's speech to comprise the desired vocalized attribute; and
present the customer communication device with a modified audio of the human agent's speech.